If a factory reset won’t help in fixing your issue, visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. Press the Power button to confirm the action to clear your phone data.Īlthough it’s rare, some cases of overheating issues on Samsung Galaxy devices may have bad hardware as the origin.Press the Power button to select ‘Wipe data/factory reset.’.
Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’.The Recovery screen menu will now appear.
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When the green Android logo displays, release both buttons.Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up. Release the Volume down key when you see Safe Mode.Īfter figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):įactory reset will delete everything, so you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc.Safe mode will display in the bottom left corner of the screen.Continue to hold the Volume down key until the device finishes restarting.Immediately after releasing the Power key, press and hold the Volume down key.When the SAMSUNG logo appears on the screen, release the Power key.Press and hold your device’s Power button till the model name screen.Follow the below step to turn Safe Mode on: By doing this we can figure out which app is occurring the problem. In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device.